Refund policy

Click here for Returns or Exchanges

**Please note, Return labels are not provided to International customers. It is the customer's responsibility to purchase return shipping from a carrier most convenient for them.**

Limited release or Sale items are non-refundable and are not eligible for exchange.

If you are not fully satisfied with the goods you have received, you can return them to us within 14 days of receipt for an exchange or store credit; provided they are in their original packaging and are in a resalable condition. 

The shipping fee for the original item will not be refunded and the buyer is responsible for the return shipping fees.

Proper is not responsible for any returned shipments that are lost, damaged or stolen while in transit.

All footwear returns must be double boxed (placed in a separate shipping box) with all original packaging and tags in unused and unworn condition.

Sale items and other goods identified with "all sales are final" descriptions are sold as is with all sales final.

Proper reserves the right to refuse any return that does not comply with the policy.

Please contact us if you've any concerns or questions regarding returns or exchanges by emailing them to:

shop@properlbc.com